Welcome to Marketing Agency Co, your trusted partner in digital marketing solutions. We specialize in providing high-quality, results-driven services that help businesses establish and grow their online presence. Whether you need a visually stunning website, targeted lead generation, or strategic social media management, our expert team is committed to delivering exceptional value tailored to your unique business needs.
To ensure transparency and a seamless experience, this Payments and Refunds Policy outlines the key terms and conditions related to payments, cancellations, and refunds for both our subscription-based and project-based services. It is designed to protect both the client and our agency, ensuring that all transactions are conducted fairly and efficiently.
By purchasing any of our services, you agree to abide by the terms stated in this policy. If you have any questions or require further clarification, we encourage you to contact us before making a payment. Our support team is available to address any concerns and guide you through our process to ensure complete satisfaction with our services.
Payment Terms
At Marketing Agency Co, we maintain a transparent and structured payment process to ensure a smooth experience for our clients. Depending on the type of service you choose, our billing policies may differ. Below are the detailed payment terms for our subscription-based and project-based services.
Subscription-Based Plans
Our subscription-based services are designed to provide ongoing digital marketing solutions tailored to your business needs. These plans are ideal for businesses that require continuous support in areas such as website management, social media marketing, and lead generation.
- Monthly Prepaid Billing: All subscription plans are billed in advance on a monthly basis, ensuring that you have access to uninterrupted services. The billing cycle starts on the date of payment and renews automatically every month unless canceled or paused by the client.
- One-Request-at-a-Time Model: Our subscription services work on a single active request model, meaning clients can submit one request at a time. Once the current request is completed, the next request can be submitted.
- Pause or Cancel Anytime: Clients have the flexibility to pause or cancel their subscription at any time through their account dashboard or by contacting our support team.
- No Refunds for Partial Months: If a client cancels their subscription in the middle of a billing cycle, they will continue to receive services until the end of the paid period, but refunds will not be issued for unused days or services.
- Credit for Paused Subscriptions: If a client chooses to pause their subscription instead of canceling, the remaining balance will be credited to their account. This credit can be used whenever the subscription is resumed in the future.
We encourage clients to assess their business needs before subscribing to ensure they maximize the value of our subscription-based services.
Project-Based Services
For businesses requiring customized digital marketing projects—such as website design, branding, content creation, or advertising campaign management—Marketing Agency Co follows a milestone-based payment structure to ensure transparency and accountability throughout the project lifecycle.
Payment Breakdown:
- 25% Upfront Deposit: A non-refundable 25% deposit is required before work begins. This initial payment secures your project in our queue and covers the research, planning, and initial setup phases.
- Milestone-Based Payments: The remaining 75% balance is divided into structured milestones, depending on the project’s scope and timeline. These milestones will be defined in the project agreement before work begins. Payments must be made as each milestone is completed and approved.
- Final Payment Before Delivery: The last milestone payment must be completed before the final delivery or launch of the project. No project files, website deployments, or campaign activations will be handed over until the full payment has been received.
Example of Milestone-Based Payments
For a web design project, the payment structure may look like this:
✅ 25% Deposit – Project kickoff, research, and initial concept development
✅ 25% Upon Wireframe & Design Approval – UI/UX design, content structuring
✅ 25% Upon Development Completion – Website coding, functionality testing
✅ 25% Before Final Handover & Launch – Site launch, deployment, or final deliverables
The exact milestones may vary based on the nature and complexity of the project. These details will be outlined in the project agreement before work begins.
Accepted Payment Methods
To ensure a secure and hassle-free payment experience, we accept payments through trusted payment gateways. Our accepted payment methods include:
✅ Credit/Debit Cards – Visa, MasterCard, American Express, and other major card providers.
✅ Bank Transfers – Direct payments through NEFT, RTGS, and other online banking methods.
✅ UPI & Digital Wallets – Payments via Google Pay, PhonePe, Paytm, and other UPI-based platforms.
All transactions are processed securely, and once a payment is made, an official invoice will be issued for your records. If you require any custom payment arrangements, please reach out to our team before making a transaction.
We appreciate your trust in Marketing Agency Co and look forward to providing you with exceptional digital marketing solutions.
Refund Policy
At Marketing Agency Co, we strive to provide high-quality digital marketing services that meet and exceed our clients’ expectations. However, we understand that circumstances may arise where a refund is requested. Our refund policy is structured to ensure fairness to both our clients and our team while maintaining the integrity of our service commitments.
Subscription-Based Services
Our subscription-based services operate on a prepaid monthly billing model, ensuring that clients have continuous access to our digital marketing expertise. Since these services involve ongoing work and resource allocation, our refund policy is as follows:
No Refunds for Partial Months:
- If a client cancels their subscription in the middle of a billing cycle, they will still have access to services until the end of the current billing period, but no refunds will be provided for the unused portion of the month.
- Clients are encouraged to pause or cancel their subscription before the next billing cycle begins if they do not wish to continue.
Credit for Paused Subscriptions:
- If a client chooses to pause their subscription instead of canceling, the remaining balance will be held as a credit that can be used when they decide to resume.
- This credit does not expire and can be applied toward future services. However, monetary refunds will not be issued in place of credit balances.
Our subscription model is designed to be flexible, allowing clients to manage their plans according to their needs without financial loss due to mid-cycle cancellations.
Project-Based Services
For custom projects, we follow a structured payment plan based on milestones. Our refund policy for project-based services is as follows:
Non-Refundable Deposit:
- Once work has begun on a project, the initial 25% deposit is non-refundable as it covers research, planning, and initial development costs.
- If a client cancels before work starts, a full refund of the deposit will be issued.
No Refunds for Completed Work:
- Since our projects are customized and tailored to specific client needs, once a project is completed and delivered, no refunds will be provided.
- If a client chooses to stop the project midway, any payments made for completed milestones will not be refunded, but payments for uncompleted milestones will not be required.
This policy ensures fairness by compensating our team for the work done while providing flexibility for clients who may need to discontinue their projects for any reason.
Refunds for Dissatisfaction
At Marketing Agency Co, client satisfaction is our top priority. We are committed to delivering high-quality work and ensuring that our clients are happy with the results. However, given the nature of digital marketing and creative services, refunds for dissatisfaction are not provided under the following conditions:
Revisions Instead of Refunds:
- If a client is unsatisfied with the work, they are encouraged to request revisions and modifications as per the agreed-upon service terms.
- The number of revisions may vary based on the service agreement, and we will work closely with clients to make necessary adjustments to meet their expectations.
No Refunds After Project Completion:
- If a client approves and accepts the final work but later decides they are unsatisfied, refunds will not be issued.
- We strongly encourage clients to review all deliverables carefully and request revisions before final approval.
Our team is dedicated to working collaboratively with clients to refine and improve project outcomes. If you have concerns about our services, please reach out to us so we can work toward a suitable resolution.
This refund policy is designed to provide clarity and fairness while maintaining the quality and efficiency of our services. If you have any questions or require further clarification, please do not hesitate to contact us.
Chargebacks & Payment Disputes
At Marketing Agency Co, we are committed to maintaining a transparent and professional relationship with our clients. We understand that payment concerns may occasionally arise, and we encourage open communication to resolve any issues efficiently and amicably.
However, unauthorized chargebacks and disputes create unnecessary complications and can disrupt the workflow of ongoing projects or services. To ensure fair business practices, we have established the following guidelines for handling payment disputes and chargebacks:
Contact Us First for Dispute Resolution
If you encounter any issues with your payment, invoice, or service delivery, we strongly encourage you to:
- Reach out to us directly before initiating a chargeback or dispute with your payment provider.
- Provide details regarding the concern, including transaction details, service issues, and any relevant communication.
- Allow us the opportunity to resolve the issue through refunds (if applicable), service adjustments, or other reasonable solutions.
In most cases, disputes can be resolved quickly and efficiently when addressed directly with our team. Our goal is to ensure client satisfaction while maintaining a fair approach to financial transactions.
Consequences of Unauthorized Chargebacks
If a chargeback is initiated without prior communication or a valid reason, the following consequences may apply:
Immediate Suspension of Services
- If an active subscription or project-based service is linked to the disputed payment, all associated services will be immediately suspended until the dispute is resolved.
- This includes access to project files, ongoing marketing campaigns, website support, and any pending deliverables.
Account Suspension or Termination
- Clients who initiate chargebacks without prior discussion may have their accounts suspended or permanently terminated.
- Future service requests from such clients may be declined.
Legal Action and Recovery of Funds
- Fraudulent or unjustified chargebacks are considered a violation of our payment terms. In such cases, we reserve the right to take legal action to recover funds.
- Additional fees may be applied to cover legal and administrative costs.
Our Commitment to Transparency
We value honest communication and are committed to working with clients to resolve any payment concerns in a fair and professional manner. If you have any doubts or concerns regarding charges, invoices, or services received, we encourage you to contact our support team at payments@marketingagencyco.com before initiating any disputes.
By making a payment for our services, clients agree to follow this dispute resolution process and acknowledge the consequences of unauthorized chargebacks.
Cancellations & Modifications
At Marketing Agency Co, we understand that business needs and priorities can change, which is why we offer flexible cancellation options for both subscription-based and project-based services. Below are the detailed terms for canceling your service with us.
Subscription Cancellations
Clients subscribed to our monthly digital marketing services have the flexibility to cancel their subscription at any time. To ensure a smooth cancellation process, please note the following:
How to Cancel:
- You can cancel your subscription directly through your client dashboard by following the cancellation process.
- Alternatively, you can contact our support team via email or chat to request cancellation.
Effect of Cancellation:
- Once the cancellation request is processed, your subscription will remain active until the end of the current billing cycle, allowing you to use the remaining service period.
- No further charges will be made after cancellation, and the subscription will not automatically renew for the next cycle.
No Refunds for Partial Months:
- Since subscription fees are billed in advance, we do not provide refunds for unused days or partial months.
- If you cancel mid-cycle, you will continue to have access to services until the period ends, but no pro-rata refunds will be issued.
This policy ensures that clients have control over their subscriptions while maintaining fairness in billing.
Project Cancellations
For custom project-based services, cancellations are handled differently depending on the stage of the project.
If You Cancel Before Work Begins:
- If a project is canceled before any work has started, a full refund of the initial deposit will be provided.
- This applies only if the cancellation request is made before our team has started research, planning, or development.
If You Cancel After Work Has Started:
- If the project has already commenced, the 25% upfront deposit is non-refundable as it covers the initial work, planning, and resource allocation.
- Any additional payments made toward completed milestones are also non-refundable.
- However, payments for incomplete milestones will not be required, and no further charges will be applied after cancellation.
If You Cancel After Project Completion:
- Once a project is fully completed and delivered, no cancellations or refunds will be accepted.
We recommend clients carefully review their project needs and timelines before proceeding with cancellations to avoid unnecessary disruptions. If you are facing challenges or need to adjust the project scope, we encourage discussing alternative solutions with our team instead of canceling.
For any cancellation requests, please contact us at payments@marketingagencyco.com so we can guide you through the process.
Contact Us
Email: payments@marketingagencyco.com
Postal Address: Marketing Agency Co, Signature Street, GovindPuram Ghaziabad, India -201013
Phone/WhatsApp: +91 80976 84744
